Communication is Key
Our organization prides itself on our transparency and company culture. Even through growth periods, we do everything we can to maintain our persona. Here, you won’t find “corporate suits”, only everyday people with great professional experience who you can have a conversation with. We believe in building long term relationships where being candid and hard truths are appreciated. We believe in one-on-one attention and not 20-person board meetings. And we believe in responsiveness by getting back to you quickly.
At CRM Residential we take our relationship with you very seriously, your business is always appreciated, and we welcome any opportunity to discuss your wants, needs, and desires more with us.
We Mean Full-Service
Departments
Our most essential management component is led by two Executive Vice Presidents and several Regional Managers to make sure that every property has seasoned people overlooking and supporting our valuable on-site teams. From Community Managers to Maintenance Technicians, we have people available to make sure your property gets the attention necessary in times of need.
The CRM Residential service includes some of the most highly specialized associates for affordable housing programs. Led by our Vice President of Compliance and department of Compliance team members, we have the knowledge and capacity to tackle all affordable complexities.
Led by our Vice President of Marketing and Business Development, we can research, analyze, and take measures to establish a great reputation and generate sufficient leads to keep occupancy high and turnover low.
Property Management is about people, and CRM Residential’s people depend on our Director of Human Resources and Director of Property Operations who are highly experienced in recruiting, onboarding, training, and employee relations.
The use of technology is critical to our ability to perform all the accounting requirements of both the properties and the owners. We utilize RealPage, one of the industry’s largest providers, as our partner for our property management and accounting platform. Our Chief Financial Officer, and his team are dedicated to providing accurate and timely reporting so that you, the owner, and CRM, the operator, can make well informed decisions.
Our Risk Management department takes the research, complexity,and tediousness of insurance out of your hands and manages it by our capable team. We handle broker relationships, the application process, invoicing, and in conjunction with our corporate insurance consultants, provide smart business recommendations with respect to cost and coverage options. For select cases we also offer participation in our pooled insurance plans with our other managed properties which can offer considerably reduced rates and enhanced coverage limits.